Refund Policy

1. What it applies to

This policy applies to the MAVI Audit full audit, a one-time-payment digital product. The initial audit is free and therefore not eligible for refunds.

2. Deadline to request it

You may request a refund within fifteen (15) business days of the purchase date, in the cases described below. After that period, no refunds apply.

3. When a full refund applies

• You have not yet generated your report. You bought the full audit and have not requested its generation.
• The report could not be generated due to a failure on our side and we could not fix it within five (5) business days of your notice.
• Duplicate or incorrect charge for the same purchase.
• The Service was suspended or discontinued before delivering a report you had already paid for.

4. When it does not apply

• When the report has already been generated and delivered correctly. By requesting its generation you ask for the service to start immediately, and it is digital content tailored to you.
• Because you disagree with the report's conclusions, scores or recommendations.
• When the report states that a measurement was unavailable due to third-party platform restrictions, private profiles or insufficient public information about the business.
• When the information you provided was incorrect, incomplete or about someone else's business.
• When the account was suspended for breaching the Terms and Conditions.
• Because of later price changes or promotions that were not in effect at the time of your purchase.

If the report has an obvious technical failure (for example, empty sections or a file that won't open), write to us: we will first fix or regenerate it at no cost. If that's not possible, a full refund applies.

5. How to request it

Write to contacto@mavigrowth.com from the email you used to buy, with the subject "Refund", and include the order number shown on your receipt and the reason. We will reply within fifteen (15) business days.

6. How the money is returned

Approved refunds are processed through Lemon Squeezy, to the same payment method used for the purchase and in the same currency. How long it takes for the money to appear in your account depends on your bank or payment provider. MAVI does not refund bank fees or exchange-rate differences.

Once the refund is approved, access to the corresponding full audit is removed.

7. Chargebacks

Before opening a dispute or chargeback with your bank, please write to us: most cases are resolved faster directly. An unjustified chargeback may lead to account suspension.

8. Your consumer rights

This policy does not limit the non-waivable rights the law grants you as a consumer, including the legal warranty where applicable.